At Lawn Lifters, we are committed to providing high-quality lawn care and landscaping services. If you are not completely satisfied with our services, we offer a fair and transparent refund policy to address any concerns you may have. Please read the details below to understand our refund and return process.
1. Service Satisfaction Guarantee
We strive to deliver top-notch lawn care services and customer satisfaction.
If you are not satisfied with our service, please contact us within 48 hours of service completion, and we will work to resolve the issue.
Refund Eligibility
Refunds may be issued under the following conditions:
Unfulfilled Services: If you have prepaid for a service that we were unable to complete due to unforeseen circumstances, you are eligible for a full refund.
Service Dissatisfaction: If you are not satisfied with the quality of our service, we will either rework the job at no additional cost or issue a partial refund based on the nature of the issue.
Cancellation Policy: If you cancel a scheduled service at least 24 hours in advance, you will receive a full refund.
2. Refund Eligibility
Refunds may be issued under the following conditions:
Unfulfilled Services: If you have prepaid for a service that we were unable to complete due to unforeseen circumstances, you are eligible for a full refund.
Service Dissatisfaction: If you are not satisfied with the quality of our service, we will either rework the job at no additional cost or issue a partial refund based on the nature of the issue.
Cancellation Policy: If you cancel a scheduled service at least 24 hours in advance, you will receive a full refund.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
If the service was completed as per the agreed terms and you later change your mind.
If you fail to provide access to the property, resulting in an inability to complete the service.
If you cancel a service less than 24 hours before the scheduled time (cancellation fees may apply).
If the issue arises due to factors beyond our control, such as weather conditions, pest infestations, or property damage that was pre-existing.
4. Cancellation & Rescheduling
You may cancel or reschedule your appointment at least 24 hours before the scheduled time to avoid any cancellation fees.
If a service is canceled within 24 hours of the scheduled time, a 50% cancellation fee may apply.
5. How to Request a Refund
To request a refund, please follow these steps:
Contact Us: Send an email to info@lawnlifters.com or call us at (555) 987-6543 with your request.
Provide Details: Include your name, contact information, service
details, and reason for the refund request.
Processing Time: Refund requests will be reviewed within 5-7 business days, and eligible refunds will be issued to the original payment method within 7-10 business days.
6. Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us: Address: 123 Maple Street, Springfield, IL 62704, USA Email: info@lawnlifters.com Phone: (555) 987-6543
By using our services, you acknowledge and agree to this Return & Refund Policy.
